Who wants to come with me to Macy's tomorrow and raise some hell? It's a long long story, but basically we've reached the point where we're never shopping at Macy's again, and I would encourage you to do the same. I was going to say their customer service is nonexistant, but that would be giving them too much credit and doing a great disservice to noneexistant things (or really, non-things) everywhere (actually, nowhere). Their customer service is more like being dragged very slowly through a pit of smoldering ashes littered with shards of broken glass that used to be bottles filled with sulphur salts.